Vank Design accepts payments via credit card or PayPal. Payment via PayPal is possible by choosing the PayPal option during checkout. It can be done either with your own registered account or through a credit card payment (for which you do not need to register). 

After receiving the payment, Vank Design ships via registered mail through PostNL, which will require a signature upon receipt of the item. You will always receive your tracking number in a shipping confirmation by email. Tracking is done through internationalparceltracking.com. Any additional customs charges, taxes or other additional postal fees that may occur will be paid for by the buyer. 

Calculate your shipping costs within your cart. You can find the cart on the top right of every page. Vank Design offers worldwide shipping.

It usually takes around 7-14 days to ship to European countries. US, Canada, Australia and other international countries take around 7-21 days. Please understand that I have no influence on the shipping times. This is done by PostNL. 

If your new bag or accessory doesn’t suit you, we can work out an exchange. A refund is possible if you return the product and contact Vank Design about this within 14 days after receiving the item. If the item has been damaged, this will be deducted from the original price and a common impairment charge will be calculated. Please note that all shipping costs are at the buyer’s expense. The parcel remains your responsibility until it arrives back at Vank Design – remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

Every product has got detailed information about which materials are used. This can be found underneath the ‘Materials’ tab on every product page. Depending on your screen, the color of the items could slightly differ. The color perceived on screen and the item color itself may have some variation, please allow for these differences in color.

If you have any questions regarding the product, do not hesitate to contact me.

This will be specified in the product information of the item, under the tab ‘Materials’ on every product page. The OEKO-TEX® Standard 100 is an independent testing and certification system for textile raw materials, intermediate and end-products at all stages of production for harmful substances. My goal for the near future is to deliver lined goods that are all made of organic cotton. 

You can buy Vank Design items only online or at events which I will attend personally. This is done purposely to cut out the middleman and keep the prices fair.

I will happily ship straight to the giftee, as well as include a personal note as requested, just email me the info and make sure that the address of the giftee is added during checkout. Did you also see the gift certificates?

All the Vank goods are made from natural hides, so slight inconsistencies and differences in the texture may be present. Don’t worry, these are not defects. They are completely natural and will only enhance the natural beauty of the product which gives your item the unique look. Please check out the leather care tips on how to enjoy your leather items for a longer time. 

All the Vank goods are made of 100% natural premium leather, handmade from beginning to end in my home studio in Amsterdam.

Vank Design is a small company and I am very grateful if you would show your new leather bag / accessory to the world, share your pictures on social media as often as you can and like #vankdesign on Facebook, Google+ or follow us on Pinterest and Twitter. Thanks a lot!