Terms and Conditions

Terms and Conditions


Our Terms and Conditions are made to make shopping at vankdesign.com as easy and safe as possible. So please read them thoroughly before placing your order.

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these Terms and Conditions, please contact us. We’re here to help. We may change these terms from time to time without noticing you. Changes will apply to any subsequent orders received.

Seller information
Trader: VANK DESIGN
VAT identification number: NL191154532B01NL
Email: info@vankdesign.com

Price
All prices on the site are stated in Euros, including 21% VAT and excluding shipping costs. VANK DESIGN has the right to adjust the prices on its website without informing their customers. All shipping charges will be paid for by the buyer, unless stated otherwise on vankdesign.com. VANK DESIGN can not be held responsible for price listings that are wrong, as the result of an input, type / or misprint.

Order

When you’ve found an item that you want to purchase in one of the sections, click on the button ‘Add to cart’ followed by ‘Proceed to Checkout’ or ‘Continue Shopping’. The selected product(s) can be viewed by clicking on the Shopping cart (top right). The preferred payment method can be chosen on the checkout page.

Payments
Payments can be done in two ways:
1) by banktransfer
2) by PayPal payment / by Credit card (MasterCard and/or VISA)

Payment via bank transfer is possible by selecting the Direct Bank Transfer option on the checkout page. The selected products will be prepared for shipping and shipped as soon as possible, depending on the time of payment. Please note that it can take a few days before it is credited to the account of VANK DESIGN.

In case of a PayPal or Credit card payment the products can be paid through your personal Paypal account or a credit card payment (for which no registration is required). The products will be directly prepared for shipping and shipped as soon as possible, depending on the time of payment. Completion of payment within 24 hours is greatly appreciated. The payment can be completed within 48 hours. If after 2 days the payment is not received and no contact has been made, the order will be canceled.

In order to offer maximum security in the payment system, VANK DESIGN uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.

Confirmation
Once you have placed an order with VANK DESIGN you will receive an email which confirms your purchase. In the order confirmation you will find the details regarding the products ordered, prices and shipping costs. These prices have VAT included.

Shipment
Once your order has been paid, VANK DESIGN will ship your order as soon as possible. For finished goods this will be in approximately three to five days, unless stated otherwise. Customised orders have it’s production time stated in each listing. VANK DESIGN ships via registered mail through PostNL, which will require a signature upon receipt of the item. Tracking can be followed via internationalparceltracking.com. VANK DESIGN sends your tracking number in a shipping confirmation by email. Any additional customs charges, taxes and additional postal costs that may occur will be paid for by the buyer.

VANK DESIGN offers worldwide shipping and free shipping from 150 euro. This is automatically offered in your cart. Costs of shipment are indicated when a product is in the checkout stage. After the shipment of your order VANK DESIGN has no influence on the delivery of the order and thereof shall not be liable for any delay caused by the external party. Incorrect delivery addresses are the responsibility of the buyer and may lead to additional costs.

Stock
All the products that we show on our website are in stock, unless otherwise stated. If we have processed your order and yet an item appears not to be available, we will let you know by email when it is available again. In case of out of stock after completion of the order and payment, a full refund and cancellation of the order can be done on request.

Warranty
If you are not satisfied with your purchase, I will gladly try to resolve the problem. A refund is possible if you return the product and contact VANK DESIGN, within 14 days after receiving the item. If the item has been damaged, this will be deducted from the original price and will be returned to the buyer.

Please note that shipping costs will not be refunded, unless the item arrived and you will be responsible for the costs to send the item back. When sending items back, make sure you use a tracking service. VANK DESIGN does not exchange wrong colours or wrong sizes, unless its a mistake made by me. Colours vary from screen to screen. If you are unsure about the colour, please send an email.

Return
You may return the product within 14 calendar days after delivery of the products, if your order is not to your satisfaction. The products should be unused, undamaged and in its original packaging. If you’d like to purchase another or different item, please return the purchased item for a refund, and purchase your desired item as a new transaction.

Before you return the product, please send an email stating the order number you are planning to return. The cost of sending the product back will be paid for by the buyer. Please use the original package to send it back and do not fold the item. The parcel remains your responsibility until it arrives back at VANK DESIGN – remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. The initial shipping costs from the seller to the buyer will not be refunded: only the amount of the actual item. After receiving the return, VANK DESIGN will refund the amount on your bank account, Pay Pal or Credit card (within 14 days of log returns). If the products do turn out to be used or damaged, a common impairment charge will be calculated.

The following items can’t be returned or exchanged, because of the nature of these items:
– Custom or personalised orders

Did you order several products, but they are not delivered at the same time? Then the 14 days to return counts on receiving the final product of the order.

Privacy
VANK DESIGN feels that personal information of its customers is very important, and therefore this data will be used solely for the payment and delivery of the ordered items and its own administration. Personal data shall not be made available to third parties. You will only receive our newsletter if you have requested so for receiving it.

Color quality
The photographs used are as accurate as possible, unless specifically stated in the description as variable. Please allow for differences in colors on individual monitors, as some colors can be extremely hard to accurately display.

Thank you for shopping with us!

Copyright 2019 VANK DESIGN
All rights reserved. All texts and photos on this website are copyrighted. Without permission, the copying of texts, articles, photos and designs are not allowed.